Use the Submit a Helpdesk Request button to submit a request for technical assistance at the University of Georgia.
Complete the information in the form, including specific information about your IT support request.
After submitting the request, you will receive an automatic email response. Our technicians will review your request and respond within one business day.
To view the progress of your requests, visit the My Support Tickets page.
For immediate assistance during business hours, please contact the EITS Help Desk at hd.support.uga.edu.
Frequently Asked Questions
Students, faculty and staff will receive regular email reminders with personalized links to access the DawgCheck tools.
If you receive a positive COVID-19 test, it is mandatory that you report that result through DawgCheck.
You are strongly encouraged to check for symptoms every time you come to campus or leave your dorm.
You can also view the COVID-19 self-assessment graphic to check your symptoms.
Reporting a positive test can take 10 minutes or longer, depending on the number of close contacts and on-campus locations you are reporting.
Before reporting a positive test, we recommend that you write down your close contacts and the places on campus that you have visited in-person, starting with the 48-72 hours before the day you were tested.
A close contact is defined as anyone who is within six feet of you for 15 or more minutes with or without a face covering.
You do not need to include any events that you attended virtually, such as over Zoom or Skype.
When to Use Dawgcheck
If you receive a positive COVID-19 test, it is mandatory that you report that result through DawgCheck.
You do not need to continue reporting this information through DawgCheck on daily basis.
As you are preparing to return to campus at the end of your quarantine period or your isolation period, you are encouraged to resume using DawgCheck.
Student Care and Outreach will notify instructors of students in their classes who
have reported a positive test through DawgCheck, following conversations with the
In no event should faculty disclose the identity of a student who has tested positive or developed symptoms. However, public health officials strongly encourage individuals who test positive to take it upon themselves to notify other persons with whom they have had close contact. In many cases, this is the most effective way to notify those who have been exposed. As timing of notifications may differ based on the testing agency, it is possible that a student may receive notification during a class and disclose this information publicly to faculty and/or students.
If a student receives notification of a positive COVID-19 test result during a class period (e.g. via email or a text message), the student should leave the classroom and record the positive test in DawgCheck. If the instructor believes that the test result notification to the student has created a significant distraction, the instructor may decide to dismiss the class for the remainder of the class period. The Preventative Measures Advisory Board has reviewed this matter and indicates that there is, however, no need to cancel classes in the classroom for the remainder of the day, as maintaining social distancing and the mandatory use of face coverings, as well as the disinfecting wipes provided for faculty, staff, and students to use as they deem appropriate, will keep the risks low for all others.
If you receive verbal notice that a student has received a positive COVID-19 test, is symptomatic, or has been in contact with someone who has been exposed to COVID-19 (i.e. a notification that does not come to you through DawgCheck),
- Direct the student to complete the survey in DawgCheck (http://dawgcheck.uga.edu) and follow the guidance within the survey;
- Tell the affected student to isolate;
- In rare cases, a report may need to be filed on behalf of an individual. Please contact Student Care and Outreach at email@example.com 706-542-7774.
For the employees you supervise that choose to use the Check for Symptoms tool in
DawgCheck to monitor their symptoms daily, you will receive an email notification
from DawgCheck that your employee has used the symptom checker in DawgCheck and has
been given directions, based on the employee’s responses in the tool of their symptoms,
not report to work. If the employee is instructed not to report to work, the employee
should contact you to discuss leave options or telework, if available, for the day.
You will also receive an email notification from DawgCheck if an employee in your area has been given directions to isolate, or if they have been given directions to quarantine, based on the information the employee provided in the Check for Symptoms and Report Exposure tool.
- If the employee reports COVID-19 or viral symptoms, they will be told to isolate and get tested. The isolation period is 10 days from the onset of symptoms and 24 hours have elapsed without a fever without the use of medication.
- If the employee reports COVID-19 or viral symptoms and indicates that they have tested negative for COVID-19, they will be told to isolate until they have consulted with their community healthcare provider.
- If the employee reports exposure, they will be told to quarantine and provided with the CDC's recommendations to get tested. Employees will need to quarantine up to 14 days, but they may be able to leave quarantine prior to 14 days if certain criteria are met. Please see more details on this guidance on the UGA Coronavirus website: https://coronavirus.uga.edu/2020/12/23/revised-guideline-for-covid-19-quarantine-period/
If the employee is instructed to isolate or quarantine, the employee should contact you to discuss leave options or telework, if available, for the isolation or quarantine period.
Finally, you will receive an email notification if an employee in your area has reported a positive COVID-19 test. Employees who test positive should not report to work and must remain in isolation until 10 days have passed since the onset of symptoms and 24 hours have elapsed without a fever without the use of medication. The employee should contact you to discuss leave options or telework, if available, for the isolation period.
A COVID-19 calculator is available to help determine how long the employee will need to quarantine or isolate and when they can return to normal activities: https://dawgcheck.uga.edu/covid19-calculator/.
Supervisors must not disclose the identity, circumstances, and/or condition of an employee or student
who has tested positive to close contacts or other individuals, except as specified
to authorized UGA personnel.
Please do not share the information from any DawgCheck email with staff or co-workers in your office or work unit. Supervisors should contact their department head, dean, or vice president as appropriate to inform them of the notification of a positive COVID-19 test for one of your direct reports and to receive further instructions from them regarding the positive test notification.
Employees do not need any medical documentation to confirm that they should either isolate or quarantine and not report to work. In some cases, employees may receive medical documentation and clearance to report before the isolation period or the quarantine period concludes. Employees may be allowed to return to work if they receive medical clearance to report to work.
You may contact Human Resources at (706) 542-2621 if you have questions regarding leave options or telework for employees who have been instructed by DawgCheck isolate or quarantine.
If one of your employees notifies you that they incorrectly checked a question in DawgCheck and DawgCheck gave directions for the employee to stay home, you may allow the employee to report to work if the question was incorrectly checked by the employee.
If you receive verbal notice that an employee or student employee has received a positive COVID-19 test, is symptomatic, or has been in contact with someone who has been exposed to COVID-19 (i.e. a notification that does not come to you through DawgCheck),
- Direct the employee or student to complete the survey in DawgCheck (http://dawgcheck.uga.edu) and follow the guidance within the survey;
- Tell the affected employee/student to isolate;
- In rare cases, a report may need to be filed on behalf of an individual. If a case needs to be reported on behalf of an employee, please contact Human Resources at 706-542-2621. If a case needs to be reported on behalf of a student, please contact Student Care and Outreach at firstname.lastname@example.org or 706-542-7774.
For more details on how to report a positive COVID-19 test on behalf of an employee, see the information provided in “What if I’m unable to access the DawgCheck tools to report a positive COVID-19 test?”
If you do not have a MyID, you can use the Check for Symptoms and Report a Positive COVID-19 Test tools included for individuals without a MyID.
The information submitted by students and employees via DawgCheck is protected by federal privacy laws as well as University policies that restrict access to this information. This information will only be accessible by authorized University employees with a need to know, including supervisors in the case of reports by employees.
By helping us to understand your contact with other members of the UGA Community and on-campus locations you have visited, you are helping keep the UGA community, safe during the pandemic.
This information will be shared safely and securely with a UGA contact identifying team member and a Georgia Department of Public Health contact tracer to help facilitate contact tracing.
Individual responsibility plays a major role in our efforts to promote the health of all members of the UGA community.
Contact tracing is the process of quickly identifying, assessing, and managing people
who have been exposed to a disease to prevent additional transmission.
Public health officials strongly encourage people who test positive to notify those with whom they have had close contact, and in many cases, this is the most effective way to notify those who have been exposed.
Please reference the Georgia Department of Public Health website for more information:
If your result is negative, you may come to campus. Please continue to monitor your personal situation, use the Check for Symptoms tool daily, and report any new symptoms.
If you are presumed positive, do not come to campus. You should remain in isolation until 10 days have passed since onset of symptoms and 24 hours have elapsed without a fever. We recommend using DawgCheck to monitor your symptoms.
Only confirmed positive COVID-19 tests need to be reported through DawgCheck’s test reporting function.
When someone uses the Report a Positive COVID-19 Test tool, they are provided with a completion end of survey message and completion email notification with more information about isolating and next steps for contact tracing.
Download student, employee, and affiliate messaging templates:
If you develop symptoms or have reason to believe that you have recently been in close contact (meaning within 6 feet for 15 or more minutes) with someone who is exhibiting symptoms of, has been diagnosed with, or has tested positive for COVID-19, the CDC currently recommends that you immediately quarantine and seek medical advice from your healthcare provider. Students can utilize the University Health Center; faculty and staff should contact their community healthcare provider.
If a student receives notification of a positive COVID-19 test result during a class period (e.g. via email or a text message), the student should leave the classroom and record the positive test in DawgCheck (http://dawgcheck.uga.edu).If a staff or faculty member receives notification of a positive COVID-19 test result while at work (e.g. via email or a text message), the staff or faculty member should report to their supervisor that they need to leave work and record the positive test in DawgCheck (http://dawgcheck.uga.edu).
Policies & Procedures
For more details on information being provided about your test results, see the information provided in “Who is receiving updates when I submit information through DawgCheck?”
An employee who willfully fails to follow and comply with University Policy and Procedure may result in an employee receiving disciplinary action such as verbal or written warning, suspension without pay, demotion, or discharge.